Product Related Questions

Take away your coffee/Drink it on your desk/Have a longer conversation with your colleague or friend. With Greblon® Ceramic and our double wall insulation, you can enjoy your sip of your beverage without the compromise of taste or temperature for up to 3 hours.

We want every sip of your beverage to taste like your first.

Drink it with tea/hot chocolate/juices, and rest assured you don’t have to taste your containers in your beverage.

WARNING: Hot contents can create internal pressure resulting in discharge of hot vapour. Keep the slider opened for liquid above 75°C to release pressure from hot liquid. Always open the lid with cup in upright position away from face to properly release pressure before drinking.

Yes!
The STTOKE cup stands only 11cm tall, which would fit into any standard commercial and domestic coffee machines.

The industry standard of insulation is calculated the drop of 100°c to 55°c. Depending on how you like your coffee/beverage to be served at initial temperature, the insulation hours varies.

Not at all. With double wall vacuumed insulation, that means there are 2 layers to the body of the cup. The heat is separated from the inner layer, and the outer layer. The vacuum in between is what keeping your cup hot up till 3 hours.

There wouldn’t even be condensation on the outside of the cup!

Do not put your STTOKE into the refrigerator/freezer as it can actually damage the cup and its vacuum seal.

Do not put your STTOKE in the microwave as it will damage your cup and your microwave.

Wash and rinse the product thoroughly before first use and after each use. Rinse lid immediately after each use with warm water. Hand-wash the body with warm soapy water. STTOKE cups are NOT dishwasher safe! Running a STTOKE through the dishwasher can cause paint to chip and the vacuum seal to become ineffective.

STORING: Always store cup with LID REMOVED to allow parts to dry completely. This will help keep your STTOKE looking and smelling fresh.

With much research, survey, and development, our cups are thoughtfully designed in Melbourne while our state of the art application of Greblon® Ceramic are responsibly made in China, and only in China.

8oz = 11cm x 8cm x 8cm, weighing at only 183grams

Good Question!
The anodizing/coating of a luxurious appealing premium matte finish comes at a cost. Due to its porous nature, we advise for you to handle the product with care to prevent external scratches. We do not advise for you to be leaving the cup especially in a bag.

STTOKE are made of high-quality, 304 food-grade stainless steel. They are BPA-free, providing a healthier and safer option to single-use paper cups. To provide a drinking experience equivalent of a ceramic cup, the interior is lined with a German engineered Greblon® Ceramic to allow your beverage to taste as it should.

CAUTION. The external of the cup is not designed for rough usage. DO NOT leave it in your bag as constant heavy friction will scratch off coating. Kindly use the product with care as wear and tear that causes scratches is not covered under warranty.

Good, and an important question!
As mentioned, STTOKE is made of high-quality, 304 food-grade stainless steel. And stainless steel is actively recycled on a large scale around the world by recyclers who collect and process scrap (recycled stainless steel) for re-melting all around the world.
Find out more from Australian Stainless Steel Development Association.

Warranty & Return

STTOKE offers a TWO-year limited warranty upon registration on all cups purchased from sttoke.com and authorized retailers with proof of purchase.

This warranty covers only manufacturer’s defect:

  1. Insulation performance issues
  2. Non-polished surfaces (Not including daily usages, wear and tear)

Note: STTOKE reserves the right to not entertain any claims if registration is not done 3 months from purchase.

CAUTION. The external of the cup is not designed for rough usage. DO NOT leave it in your bag as constant heavy friction will scratch off coating. Kindly use the product with care as wear and tear that causes scratches is not covered under warranty.

Make sure you have registered your warranty.

To report a claim, just click here. Submit to us your email address and pictures of your cup:

  1. Full-length photo of the front of the cup.
  2. The bottom of the cup
  3. Claimed damage or defect area.

If applicable. STTOKE reserves the right to request the product to be sent to our office for additional review and to verify the claim. All cost of return shipping the product for inspection shall be borne solely by purchaser.

STTOKE will review all cases. In the event that STTOKE deems a replacement is necessary, we will replace the product with the same style and size. If that product is not available, the closest style will be sent as a replacement.

Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.

STTOKE is happy to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within 7 days of purchase however we will not provide any refund of such purchase.

Product must be returned to us in below conditions:

  1. the original instruction is still attached;
  2. the item is in its original packaging (if any); and
  3. the item is unworn, unused and as sold.

We are also happy to exchange your product that is delivered faulty or damaged. If you wish to return a faulty or damaged product, notify us at warranty@sttoke.com. Please include your contact details, including the receipt number, name, email address and phone number, with your goods.

Customers who have purchased items from an authorized STTOKE retailer must initiate all returns and exchanges through the original point of purchase.

Shipping

Australia wide orders shipping charges begins at $7.95. Shipping charges varies upon increase of quantity.

Kindly refer to below for the estimated time of delivery:

  • Melbourne Metro – 1-2 days
  • Major East Coast Cities & Adelaide – 2-3 days
  • Country – Victoria, New South Wales, Queensland, South Australia – 3-4 days
  • Perth and other areas – 4-5 days

When calculating your total shipping time, please keep in mind that the day the package is shipped or picked up from our warehouse is not considered the first business day; start counting business days from first full day that the package is “in transit” to you.

Business days are Monday through Friday, excluding weekends and National holidays.

We primarily use AUSPOST/Couriers Please.

Not at the moment. But expect that to happen before the end of 2018. (:

Yes. Shipment tracking number will be sent to you via email once your order has been processed.

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