Return Policy

STTOKE is happy to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within 7 days of purchase however we will not provide any refund of such purchase.

Product must be returned to us in below conditions:

  • the original instruction is still attached;
  • the item is in its original packaging (if any); and
  • the item is unworn, unused and as sold.

We are also happy to exchange your product that is delivered faulty or damaged. If you wish to return a faulty or damaged product, notify us at warranty@sttoke.com. Please include your contact details, including the receipt number, name, email address and phone number, with your goods.

Customers who have purchased items from an authorized STTOKE retailer must initiate all returns and exchanges through the original point of purchase.

Shipping Policy

We ship to all areas in Australia for a flat fee of $7.95 through our preferred courier. If your delivery destination is a PO Box or Parcel Locker, the same flat fee will be applied and your parcel will be sent through Australia Post/Couriers Please.

Kindly refer to below for the estimated time of delivery:

  • Melbourne Metro – 1-2 days
  • Major East Coast Cities & Adelaide – 2-3 days
  • Country – Victoria, New South Wales, Queensland, South Australia – 3-4 days
  • Perth and other areas – 4-5 days

When calculating your total shipping time, please keep in mind that the day the package is shipped or picked up from our warehouse is not considered the first business day; start counting business days from first full day that the package is “in transit” to you.

Business days are Monday through Friday, excluding weekends and National holidays.

For questions regarding shipping, please email hello@sttoke.com.

Privacy Policy

STTOKE respects your privacy and is committed to protecting the personal information that you decide to share with us. The purpose of this policy statement is to explain the type of information STTOKE collects, how we collect it, what we use it for, and how consumers can restrict the use or disclosure of personally identifiable information. This privacy policy statement covers two distinct types of information we may collect: (1) when you visit our website, and (2) when you use our products. In case you want us to update, delete, or change the personal data which we have registered about you, or if you have any questions regarding our privacy policy, please contact us at hello@sttoke.com

For full reference of our privacy policy, please click here.

STTOKE's Terms & Conditions

  1. Introduction

These Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this website (hereafter “Website”). By using this Website, you agreed to accept all terms, conditions and policies posted on our Website. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

  1. Intellectual Property Rights

Other than the content you own, under these Terms, STTOKE and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website. For information regarding our pending and registered patents for our products, please visit here.

  1. Restrictions

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way
  • which may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being accessed by you and STTOKE may further restrict access by you to any areas of this Website, at any time, in its absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

  1. Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. By displaying Your Content, you grant STTOKE a non-exclusive, worldwide, irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. STTOKE reserves the right to remove any of Your Content from this Website at any time without notice.

  1. No warranties

This Website is provided “as is,” with all faults, and STTOKE expresses no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

  1. Limitation of liability

In no event shall STTOKE, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. STTOKE, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

  1. Indemnification

You hereby indemnify to the fullest extent STTOKE from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

  1. Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

  1. Variation of Terms

STTOKE is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

  1. Assignment

The STTOKE is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification to you. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

  1. Entire Agreement

These Terms constitute the entire agreement between STTOKE and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Intellectual Property

STTOKE Reusable Cup Protected by Patent Application No. PJ 2017704810. Additional patents may be pending in Australia and elsewhere.

STTOKE Reusable Cup Protected by Design No. 201717315. Additional design registration may be pending in Australia and elsewhere.

STTOKE™ is Trademarked by Registration No. 1379565. Additional trademarked may be pending elsewhere.