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    INTRODUCTION

    Welcome to Sttoke - https://sttoke.com/. Please take the time to read the following terms and conditions as you use Sttoke's service. Sttoke reserves the right to change, modify, suspend or discontinue all or any part of this Site or the services at any time without any notice and this applies to all visitors and all users. By using our website, you agree to such terms and conditions, as well as these Terms and our Privacy Policy. 

    If you have any questions or concerns about the Terms, write to us at hello@sttoke.com.

     

    PRIVACY POLICY

    Your privacy is very important to us at Sttoke. To better protect your rights we have provided the Sttoke “Privacy Policy” to explain our privacy practices in detail. Please review the Privacy Policy to understand how Sttoke collects and uses the information associated with your Account and/or your use of the Services (the “User Information”).

     

    PAYMENT METHOD

    All payments are made on this Site through PayPal/Credit Card. We do not store the personal information of your account/ credit card and we do not share your information with any third parties. 

    All prices and other charges are payable in U.S dollars. You are solely responsible for the timely payment of all fees. When a payment is initiated, you will be required to submit your billing name, email address, contact number, shipping address, and credit card information. You may provide additional information to verify your payment. If you use a third-party payment processor to complete your purchase, the terms and restrictions of that processor apply to your payment transaction.

     

    USER CONTENT

    “User Content” means any images, graphics, videos, text, materials or contents that are posted and generated by you on Sttoke's social platforms. 

    You hereby grant Sttoke to use, copy, modify your Content user to publicly display, distribute to Sttoke's social platform. You acknowledge that Sttoke is under no obligation to use any of the rights provided in these Terms and that we cannot guarantee the confidentiality of any User Content you submit or upload.

     

    MANUFACTURER’S WARRANTY

    To obtain Sttoke warranty service, ensure to register under the Sttoke warranty programme within 3 months from the purchase date. Click here to register your warranty. For any warranty registrations which are not completed within the specified time frame, Sttoke reserves the right to refuse any claim. Sttoke offers a two-year limited warranty upon registration on all cups purchased from sttoke.com and authorized retailers with proof of purchase.

    Sttoke warranty covers only manufacturer’s defects:

    (a) Insulation performance issues (2 years from warranty registration)

    (b) Defective surfaces/Non-polished surfaces (within 3 days after receiving the product) - Not including daily usages, wear and tear

    (c) Dented products upon arrival with packaging proof of parcel box & white box (within 3 days after receiving the product)

    Sttoke reserves the right to request images of defective product validation if deemed appropriate for certain requests. Sttoke will replace the user’s product with the same or similar range of products if claimable defects are discovered. Proof of purchase/ receipt is required for all warranty claims.

     

    WARRANTY DISCLAIMERS

    Sttoke will not be responsible for any damage or defect, in whole or in part, by or as a result of:

    (a) Daily use and normal wear and tears such as paint finishes, dents on the cups, and damaged lids as a result of drops, cracked lids, loose slider (for 8oz & 12oz)

    (b) As a result of loss or theft after the parcel has been delivered to the user’s given address

    (c) Mistreatment of the product (Use of hard sponge to clean the products or sharp items to scratch)

    (d) Failure to follow the instructions contained within the packaging (Dishwashing, microwave etc.)

    (e) Any use on the products otherwise instructions mentioned in Sttoke's FAQ

    (f) Minor damage to the packaging box upon delivery

    (g) Any defects caused by third-party post-manufacturing material modification (such as post-purchase engraving, monogramming, etc.).

     

    CANCELLATION, RETURNS AND REFUNDS

    CANCELLATION AND REFUNDS POLICY

    Cancellation orders are only allowed by Sttoke with acceptable and valid reasons and reasons for the cancellation is requested. Cancellation requests need to be submitted within six (6) hours after an order has been placed. Any cancellation after six (6) hours will not be entertained as the order has been processed and is ready to ship out. Orders cannot be redirected once they are dispatched.

    In the event of any approved cancellation, users will receive a full refund excluding 3.5% of the payment processing fees.

    Sttoke will not refund for reasons such as: 

    (a) Change of mind once an order has been ready to ship out/ dispatched

    (b) Daily use/normal wear and tears after 2-3 months of usage

    (c) Misreading/ misunderstanding information by the user

    (d) Long delivery due to customs inspections in the destination country

     

    RETURN POLICY

    No returns or exchanges will be available for all Sttoke users. Any defect or damaged products upon arrival, direct a message to hello@sttoke.com with supporting documents.

    Sttoke reserves the right to reject any cancellation, refund or replacement that does not comply with the above terms.

     

    GENERAL INQUIRIES 

    Changes in the shipping address: Changes to shipping addresses made after an order has been placed are subject to additional charges which will be borne by the user.

    Lost parcel during transit: Sttoke will compensate for missing parcels during transit (which must be verified & certified by the Sttoke logistic team) with a new set of products or, if applicable, a refund.

    Loss or stolen parcel: Sttoke is not responsible for any loss or stolen parcel after being delivered to the users’ requested shipping address.

    Damaged parcel box upon arrival: Once an order has been dispatched, Sttoke has no control over the user's parcel, and any damages to the box upon delivery will not be reimbursed.

    Delay in delivery: Sttoke is not liable for any delays caused by the destination's customs inspection.

    Tracking shows delivered, product not received: For orders that are marked as “Delivered” and if the user has not received the parcel, kindly wait for three (3) business days. Reach out to Sttoke at hello@sttoke.com if you do not receive the parcel after 3 business days. Additionally, kindly view the carrier website for any potential service delays in your area that could be affecting your shipment (hurricanes, fires, floods, snow, etc). 

    Extra added service: Users must bear the expense of express delivery when making a request.

     

    DISPUTE RESOLUTION

    Sttoke's purpose is to provide a greater user experience, thus in the event of any dispute between Sttoke and users, both parties will be resolved in a timely and good-faith manner.

    If Sttoke is unable to resolve any issues within a reasonable amount of time [not to exceed thirty (30) days], the user can request mediation and if the mediation cannot be addressed through mediation, the parties are free to pursue any legal claim or remedy that may be available to them.

     

    *Last Revised: 4th March 2022